- You can return unworn items purchased on littleluxe.com within 30 days of receipt for refund in original form of payment, exchange or store credit.
- The item must be in original packaging, have tags attached and show no visible signs of wear.
- Please make sure to include a copy of the filled out packing slip with your package to ensure you get properly credited.
- Returns that are final sale, damaged, show signs of wear or have been altered will not be accepted and may be sent back to the customer.
- Custom items, swimwear, undergarments, hair accessories, hats and sale items are all considered final sale.
- Shipping charges are not refundable.
- We provide a prepaid shipping label for your convenience. If you choose to use this label $10 will be deducted from your return.
- Shoes and other boxed items may be returned unmarked and in the original box they came in. You must place the box inside another protective package for their return. Items presented in a branded box must be returned with that box undamaged as the box is considered part of the item. If we receive a boxed item back without the box or if the box is damaged, the item will not be accepted.
- Little Luxe will process refunds within 1-2 business days of receiving the returned item. Please allow up to 30 days for the refund to be reflected on your credit card statement.
Customers outside the US are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.
Please check with your country’s customs office and shipping company (UPS for international shipping) to determine what these additional costs will be prior to making your purchase.
Customs, import duties, brokerage fees and taxes are typically collected by the delivery/shipping company or when you pick the item up at your local shipping center. Please do not confuse them with additional shipping charges. If the customer refuses to pay the costs associated with shipping, the products will be considered abandoned and no refunds will be issued.
Faulty or Damaged Items:
Always contact customer service within 5 days to report a faulty or damaged item. You can reach customer service at 1-844-243-8381 or at firstname.lastname@example.org
Exchanges can only be accepted for the same item in a different size and are subject to availability. We cannot reserve any items for exchange and can only make the exchange once we receive the returned item.
If you received an item as a gift you can exchange it for another size. If the requested size is unavailable, we will issue a store credit or a refund will be issued to the customer who placed and paid for the order.
How to Return Your Item:
- Properly complete the packing slip, noting the item(s) being returned and the reason for the return.
- Place the return with tags attached along with the completed packing slip in a securely wrapped package.
- Affix the provided return label and drop off the package at any UPS location. If you decide not to use the provided shipping label, you may choose your own shipping method. All items should be returned to:
Little Luxe Online Returns
2805 Horseshoe Drive South
Naples, FL 34104
You may return an item purchased on littleluxe.com at any of our Little Luxe stores within 30 days of receipt. Please note that any item purchased at any of our Little Luxe store can only be returned in-store within 14 days of purchase for a refund in original form of payment, exchange or store credit. Any item being returned in store will be subject to the same criteria listed above.